This Privacy Notice explains in detail when and why we collect personal information on our website (the "Site"). It also explains how we store and process that data, the conditions under which we may disclose it, as well as how we will keep it safe and secure. It will also inform you about your rights surrounding your data.
Who We Are
We are Verve Blends, operating under Legendus Limited, a New Zealand incorporated company. Our website address is verveblends.com.
If you have questions or queries surrounding this Privacy Notice or your data, or wish to make any requests based on your rights outlined in this Privacy Notice, please feel free to get in touch through the following channels:
13 Freeland Park
Wareham Road, Poole
Dorset, BH16 6FA
What Personal Data We Collect and Why We Collect It
When Placing an Order
Information provided to us when placing an order is explicitly identified and will include your name, e-mail address, phone number and a postal address for delivery. We also ask for information in order to generate the order, such as details on the intended recipient of the order.
We collect this information in order to process the order(s) you have submitted, and for this purpose only. We will never use your information to contact you about anything unrelated to processing your order(s), and we will not use your information for any form of marketing or promotional purpose without your express authorisation.
When placing an order with us, payment will be made through our third party payment processors, or we will collect your payment information. For details on our third party payment processors, please see the section below ('Who we share your data with').
If a card is used with us in making a payment this information will be retained and used only for the duration of the transaction, it will then be immediately destroyed/deleted in a secure manner. We cannot accept card details in an unencrypted format.
This site uses Google Analytics to collect data on how users interact with our site. This data provides us with an insight into how people are engaging with our site, by providing statistics on metrics such as visitor numbers and our most popular pages. We use this data to continue to improve the user experience on our site including making it easier to reach the content that you are most interested in. All data stored by Google Analytics is completely anonymous and contains no personally identifiable information, and is only used for the purposes stated above.
Embedded Content From Other Websites
The Legal Bases We Rely On
Data protection legislation sets the lawful bases that are available for the legitimate processing of personal data. We use the following as lawful bases to process your data:
In most circumstances, we would need your personal data to comply with contractual obligations. For example, if you make a purchase through our website, we will capture your address and pass this information on to our courier to arrange delivery.
In specific circumstances, we will use your data to pursue our legitimate interests in ways which would be reasonably expected as part of our business, but in a way that protects your rights and interests. For example, we will store your name, e-mail address, and previous order details, should you wish to reorder again in the future.
We also in most circumstances ask for your consent. This is usually to check that you consent for us to have the personal data you are sharing with us, and are happy for us to process it for the specific purposes outlined in this Privacy Notice.
How Long We Retain Your Data
Whenever you give us any personal data, we will only keep it for as long as it is necessary, in line with the purpose for which it was collected.
We keep the name and e-mail address of our customers for 3 years, so that we can comply with our legal and contractual obligations. All other information will be kept for a maximum of 3 months.
Once data has reached its retention period, it will be either securely deleted and destroyed, or it would be completely anonymised and aggregated with other data so that it can be used for non-targeted and non-identifiable statistics and business planning (for example, for use in sales figures).
Who We Share Your Data With
Apart from with our third-party payment processors, we will never sell on or transmit your personal data to any other third party for any reason unless otherwise required by law.
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Third-Party Payment Processors
If your purchase a product from us online, payment will be made through our third party payment processors including Amercian Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay and Visa.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Where we Send Your Data
All the personal data that you provide to us and which is processed by us, is done so inside the United Kingdom. We will not transfer, store or process any of this data outside of the UK for any reason unless otherwise required by law.
The personal data that you provide to our third-party payment processors may be stored or processed outside of the UK, please see their privacy policies for more details (see 'Who we share your data with').
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data.
- The right to request a copy of your personal data which Verve Blends holds about you.
- The right to request that Verve Blends corrects any personal data if it is found to be inaccurate, incomplete or out of date.
- The right to request your personal data is erased where it is no longer necessary for Verve Blends to retain such data.
- The right to withdraw your consent to the processing of your data at any time.
- The right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and where possible, the right to request that we transmit this data directly to another data controller.
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
- The right to lodge a complaint with a supervisory authority (for the UK, this is the Information Commissioners Office).
You can contact us to request to exercise these rights at any time by contacting us through the channels outlined above ('Who we are'). We will respond to all requests within one month, and we will not charge a fee to deal with the request. If we choose not to action your request we will explain to you the reasons for our refusal.
How we Protect your Data
When you provide us with any personal information, we will take all appropriate steps to protect it, making sure it is as secure as possible, both in transit, and when we store it on-going.
Through our third-party payment providers, all transactional areas of the website are secured using ‘https’ technology, and any sensitive information is encrypted during transit (using 128 bit AES encryption). When you are on a secure page, a padlock icon will appear to the left of the URL in the address bar.
We are continually looking to find new ways to further strengthen the security of our site, and are constantly monitoring and updating our website to ensure that it is fully protected against possible vulnerabilities and threats. We are also continually reviewing and updating our own internal personal data handling polices, to make sure your personal data is processed and stored as securely as possible.
Users Aged 16 or Under
If you are aged 16 or under please request your parent/guardian’s permission beforehand whenever you provide us with personal information.
Resources and Further Information
Contact and Communication with Us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform subscribers about products, services and/or news about our products. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer's hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.